How We Create Value

Our Business Model, Stakeholder Value, Sustainability, and Innovation

How We Create Value

Our Business Model, Stakeholder Value, Sustainability, and Innovation

Value Creation for Stakeholders

Shareholders

Delivering strong returns through consistent growth and operational excellence.

Customers

Providing premium quality teas and fostering loyalty.

Employees

Investing in development, training, and fair wages.

Community

Supporting over 40,000 residents through social and environmental programs.

Six Capitals of Value Creation

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Financial Capital

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Manufactured Capital

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Social and Relationship Capital

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Human Capital

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Natural Capital

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Intellectual Capital

Key Metrics

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Return on Equity (ROE)

18.33%

Below the value, a short description: "Our ability to generate profit from shareholder equity in 2025.

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Return on Capital Employed (ROCE)

19.14%

Efficient capital use to generate profits in 2025.

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Market Share in Premium Tea Sector

6th Year Leadership

Ranked top in high-grown and low-grown teas for the 6th consecutive year.

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Customer & Employee Satisfaction

99% Satisfaction

High satisfaction rating in the employee engagement survey.

Key Metrics

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Return on Equity (ROE)

18.33%

Below the value, a short description: "Our ability to generate profit from shareholder equity in 2025.

Metric Image

Return on Capital Employed (ROCE)

19.14%

Efficient capital use to generate profits in 2025.

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Market Share in Premium Tea Sector

6th Year Leadership

Ranked top in high-grown and low-grown teas for the 6th consecutive year.

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Customer & Employee Satisfaction

99% Satisfaction

High satisfaction rating in the employee engagement survey.

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