Our Business Model, Stakeholder Value, Sustainability, and Innovation
How We Create Value
Our Business Model, Stakeholder Value, Sustainability, and Innovation
Value Creation for Stakeholders
Shareholders
Delivering strong returns through consistent growth and operational excellence.
Customers
Providing premium quality teas and fostering loyalty.
Employees
Investing in development, training, and fair wages.
Community
Supporting over 40,000 residents through social and environmental programs.
Six Capitals of Value Creation
Financial Capital
Manufactured Capital
Social and Relationship Capital
Human Capital
Natural Capital
Intellectual Capital
Key Metrics
Return on Equity (ROE)
18.33%
Below the value, a short description: "Our ability to generate profit from shareholder equity in 2025.
Return on Capital Employed (ROCE)
19.14%
Efficient capital use to generate profits in 2025.
Market Share in Premium Tea Sector
6th Year Leadership
Ranked top in high-grown and low-grown teas for the 6th consecutive year.
Customer & Employee Satisfaction
99% Satisfaction
High satisfaction rating in the employee engagement survey.
Key Metrics
Return on Equity (ROE)
18.33%
Below the value, a short description: "Our ability to generate profit from shareholder equity in 2025.
Return on Capital Employed (ROCE)
19.14%
Efficient capital use to generate profits in 2025.
Market Share in Premium Tea Sector
6th Year Leadership
Ranked top in high-grown and low-grown teas for the 6th consecutive year.
Customer & Employee Satisfaction
99% Satisfaction
High satisfaction rating in the employee engagement survey.
Welcome to our AI Powered Bot 🌱🤖
We have introduced an AI-powered bot to make it easier for you to explore our Integrated Annual Report. By scanning the QR code, you can interact with the bot to quickly find information, ask questions, and navigate through key sections of the report. It is designed to provide you with instant, user-friendly access to the insights you need.